|
Acceptable Payment Methods
|
|
|
Payment by visa/mastercard: monthly, quarterly, semi-annually, annually
|
|
Payment by check/money order: quarterly, semi-annually, annually
|
|
Payments by paypal: (paypal@nventure.com) monthly, quarterly, semi-annually, annually
|
|
- We bill for our services in advance
- If you choose to be billed by credit/debit card, your credit/debit card will be automatically billed
- If you are paying by check/money order, you should receive an invoice approximately 10 days prior to your due date
- Credit/debit cards are normally charged within 7 days after the customer's renewal date
|
|
|
Net-Venture
3680 South Cedar St.
Suite A
Tacoma, wa 98409
|
|
Please make sure the invoice # is on your check.
|
|
|
Updating Your Billing Information
|
|
- You may email our billing department using this form.
- You may update your payment information by calling our office and speaking with our billing department.
- Please remember to give us a call if you receive a new credit card or if you need to update your credit card expiration date.
|
|
|
|
We require a 10-day notice be given prior to terminating your service.
|
|
We invoice for full months of service only. No credits or refunds will be given for partial months
|
You MUST contact Net-Venture (not Click! Network) to get a Disconnect Service Request number. Furthermore, until you get a DSR number from Net-Venture you are responsible for paying for service.
Please retain the DSR number for your records.
|
|
|
|
Month to month customers
|
- We invoice for full months of service only. No credits or refunds will be given for partial months
|
|
Pre-paid annual service customers
|
- If you have prepaid your account annually/quarterly, you may be entitled to a refund for unused service
- We invoice for full months of service only. No credits or refunds will be given for partial months.
- Any associated annual/quarterly discount will be deducted from your refund
- To cover administrative costs a $10.00 service fee will be charged for any refunds on prepaid accounts
|
|
Late, Reconnection & Collection Fees
|
|
|
Net-Venture reserves the right to update or modify the billing policies without notice. Please check this page often for any updates or modifications.
|
- Reconnection fee (cable modem, office-net) $49.00 + tax:
|
|
Service will be disconnected after your account is 15 days past due. E-mail services may also be suspended. Once payment is received, please allow up to 72 hours for service to be restored. Please note that for cable modem customers, if your service has been physically disconnected at the pole the lead time for services to be restored may be greater than 72 hours.
|
- Reconnection fee (isdn, dsl & dial-up service ) $10.00 + tax:
|
|
Service will be disconnected after your account is 15 days past due. E-mail services will also be suspended. Once payment is received service will be restored by the end of the next business day.
|
|
|
|
Checks that are returned for non-sufficient funds will be subject to a nsf check fee and service will be disconnected. To continue service you will need to pay the appropriate reconnection fee. We will not resubmit your nsf check. Payment for the original invoice amount, the reconnection fee and the nsf fee must be made with cash, credit card or money order.
|
|
|
|
Customers with open balances 30 days past their due date may be charged a late fee.
|
|
|
|
Customers' accounts that are sent to collections will be subject to a 50% collection agency fee of the total amount due plus any attorney fees.
|
|
Violation of the terms and conditions may result in immediate termination of service without notice.
|
Secure WebMail
